How to set up gas and electricity at your new home
When you move into a new property, the gas and electricity will usually already be connected — you just need to find out who the supplier is, take readings, and decide whether to stay with them or switch to a better deal.
Find out who supplies the property
Your solicitor or estate agent may be able to tell you. If not, you can find the electricity supplier by contacting your regional electricity distributor or using the 'Find My Supplier' tool. For gas, call the Meter Point Reference Service on 0870 608 1524. Your meter point reference numbers (MPAN for electricity, MPRN for gas) are on the meters themselves and help identify your supply.
Contact the supplier and give readings
Call or go online with the existing supplier as soon as you move in. Give them your opening meter readings and your name. They'll set up an account for you on their default tariff. This is usually not the cheapest deal, so treat it as temporary while you shop around.
Switch to a better deal
You're free to switch supplier from day one. Use a comparison site like Ofgem's accredited services to find the best tariff. A switch typically takes 2–3 weeks. Consider whether you want a fixed or variable tariff, and whether you'd benefit from a dual fuel deal (gas and electricity from the same supplier). Many suppliers also offer moving-home tariffs. Don't forget to also notify your water company and compare broadband deals at your new address.
What about prepayment meters?
If the property has prepayment meters and you'd prefer a credit meter, you can ask your supplier to switch it. There may be a fee, or it may be free — it depends on the supplier and meter type. Smart prepayment meters can often be switched remotely at no cost.
Common questions
- What if the gas or electricity has been disconnected?
- If the supply has been capped or disconnected (common in empty properties), contact the relevant supplier to arrange reconnection. For gas, this must be done by a Gas Safe registered engineer. Allow a few days for this.
- Do I need to be at home for the energy to work?
- Electricity should work immediately — just plug things in. Gas may need the meter to be turned on (there's usually a valve on the meter). If the gas has been capped for safety, you'll need a Gas Safe engineer to restore it.
- How long does it take to switch energy supplier?
- A standard switch takes around 17–21 days, including a 14-day cooling-off period. During the switch, your supply continues uninterrupted — you won't be without gas or electricity.
Related guides
- How to take meter readings when you move houseTake gas and electricity meter readings when you move. Here's when to read them, what to record, and who to send them to.
- How to notify your energy supplier when you move houseMoving house? Tell your gas and electricity supplier your move date. Take meter readings, avoid estimated bills, and switch if you want a better deal.
- How to notify your water company when you move houseMoving house? Tell your water company your move date to avoid being billed at two addresses. Here's how to do it and what to check.
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