How to notify your energy supplier when you move house
You need to tell your gas and electricity supplier that you're moving so they can send you a final bill based on actual meter readings — not estimates. This avoids disputes and makes sure you're not paying for the next occupant's energy.
What to do before you move
Contact your energy supplier with your move date and new address. They'll close your account and arrange a final bill. Most suppliers let you do this online or over the phone. Give them at least 48 hours' notice.
Take meter readings on moving day
On the day you move out, take a photo of every meter — gas, electricity, and water. Note down the readings and send them to your supplier. Do the same when you arrive at your new property. This is the single most important thing you can do to avoid billing disputes. See our full guide on taking meter readings on moving day for more detail.
Should I switch supplier?
Moving house is a natural point to compare energy deals. You're not obligated to stay with the supplier that currently covers your new address. Use a comparison site to check if you can save money — but make sure you sort out the supply first so you're not left without. Our guide on setting up energy at your new home covers the switching process in detail.
What about a smart meter?
If you have a first-generation smart meter (SMETS1), it may stop working when you move. Second-generation meters (SMETS2) should continue to work. Either way, take manual readings on moving day to be safe.
Useful links
Common questions
- What if I don't know who supplies gas and electricity at my new home?
- Use the Find My Supplier tool on the Ofgem website, or call your meter's distribution company. They can tell you who currently supplies the property.
- Do I need to be in a contract with the new property's supplier?
- No — you'll be put on a deemed contract which you can switch from at any time without penalty.
- What happens if I forget to take meter readings?
- Your supplier will use estimated readings, which could mean you pay too much or too little. Photos of the meters are the easiest way to avoid this. See our meter readings guide for exactly what to record.
Related guides
- How to take meter readings when you move houseTake gas and electricity meter readings when you move. Here's when to read them, what to record, and who to send them to.
- How to set up gas and electricity at your new homeMoving into a new home? Here's how to set up gas and electricity, find out who supplies the property, and switch to a better deal.
- How to compare and switch broadband when you move houseMoving house? Broadband can take 2-3 weeks to set up. Compare deals at your new address, check coverage, and avoid being without internet.
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