How to take meter readings when you move house
Taking accurate meter readings on moving day is one of the most important things you can do to avoid billing disputes. You need readings at your old property (final) and your new property (opening) so you only pay for the energy you actually use.
When to take your readings
Take a final reading at your old home on the day you leave, ideally as the last thing you do before handing over the keys. At your new home, take a reading as soon as you arrive — before you switch anything on if possible. Photograph every meter with a timestamp so you have proof. Don't forget your water meter too, if you have one.
What to record
For gas meters, note the number shown on the display (ignore any numbers in red or after the decimal point). For electricity, record the full reading. If you have an Economy 7 or multi-rate meter, you'll have two readings — one for day and one for night. Write down the meter serial number too, as it helps suppliers identify your account.
Who to send your readings to
Send your final readings to your current energy supplier for the old property and submit opening readings to whatever supplier is active at your new address. You can usually do this online, via an app, or by phone. If you don't know who supplies the new property, use the Meter Point Administration Service (MPAS) for electricity or Xoserve for gas to find out. See our guide on notifying your energy supplier for more on closing your old account.
Smart meters and moving
If your old or new home has a smart meter, it may still be worth taking a manual reading as a backup. Smart meters sometimes lose connectivity when you switch supplier or move house, and a manual reading gives you proof of where things stood. First-generation SMETS1 meters often go 'dumb' when you switch supplier.
Common questions
- What if I forget to take meter readings?
- Your energy supplier will estimate your usage. This can lead to overpaying or underpaying — and potential disputes with the new occupant's bills. Always try to get readings on the day.
- Do I need to contact the supplier at my new home?
- Yes. The new property will already be on a default tariff. Contact the existing supplier with your opening readings, then shop around and switch to a better deal if you find one. Our guide on setting up energy at your new home walks through the switching process.
- Can I switch energy supplier straight away at my new home?
- Yes. You're free to switch as soon as you move in. There's no obligation to stay with the existing supplier. Submit your opening readings to them, then start a switch.
Related guides
- How to notify your energy supplier when you move houseMoving house? Tell your gas and electricity supplier your move date. Take meter readings, avoid estimated bills, and switch if you want a better deal.
- How to set up gas and electricity at your new homeMoving into a new home? Here's how to set up gas and electricity, find out who supplies the property, and switch to a better deal.
- How to notify your water company when you move houseMoving house? Tell your water company your move date to avoid being billed at two addresses. Here's how to do it and what to check.
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