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How to transfer or cancel your gym membership when moving house

If you're moving out of the area, you'll probably need to transfer or cancel your gym membership. The process depends on your gym, your contract type, and how far you're moving. Here's what you need to know.

5 min readSourced from CMA / CITIZENS ADVICE / GOV

First, work out your contract type

How easily you can leave depends on the membership you're on. Rolling, no-contract memberships — the kind chains like PureGym and The Gym Group are built around — can usually be cancelled yourself in the app or online, often with about a month's notice and no exit fee. Fixed-term contracts, more common at gyms like David Lloyd and Nuffield Health, tie you in for a minimum period (often 12 months) with a fee to leave early. Check your welcome email or account to see which you're on before you do anything else.

Transferring to a branch near your new home

If your gym is part of a chain, moving house doesn't always mean cancelling. Many chains let you switch your home club to a branch near your new address — usually by changing it in the app or asking staff. It's often quicker than cancelling and re-joining, though the monthly price can differ between locations, so check before you switch.

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Cancelling: how much notice, and what it costs

To cancel, give notice the way your contract asks for — usually in writing, and email is normally fine. A 30-day notice period is typical, so you may pay for one more month. Cancel with the gym first, then stop the direct debit; cancelling the direct debit alone can leave you chased for missed payments. While you're sorting your finances, update your bank address so any refund reaches you. On a rolling, no-minimum-term membership there's usually no fee — you just serve the notice.

Moving out of the area: leaving a fixed-term contract early

If you're still inside a minimum term, look for a relocation clause. Many gyms let you leave without the early-exit fee if you move a set distance from the nearest branch — the threshold varies by gym, often somewhere around 10 miles, so check your own contract. You'll usually need proof of your new address, such as a tenancy agreement or a utility bill. The Competition and Markets Authority (CMA) has said terms that stop you cancelling when a house move makes the gym impractical to reach, or unaffordable, can be unfair.

If your gym won't let you cancel

Start with the manager and put your request in writing. For contracts from 1 October 2015, an unfair term isn't binding on you under the Consumer Rights Act 2015 — and the CMA has said a minimum term longer than 12 months is likely to be unfair unless you can give 30 days' notice for a modest sum. If the gym still refuses despite a genuine move, contact the Citizens Advice consumer service for guidance on your next steps. See our full moving checklist for everything else to sort while you're at it.

Common questions

Can I cancel my gym membership because I'm moving house?
Usually, yes. On a rolling membership you can cancel yourself with about a month's notice. On a fixed-term contract, moving far enough from your gym often triggers a relocation clause that lets you leave without the early-exit fee — and the CMA has said terms that trap you when a move makes the gym impractical or unaffordable can be unfair.
How much notice do I need to give?
A 30-day notice period is typical, so budget for one more monthly payment after you cancel. Check your contract for the exact figure and how notice must be given — most gyms want it in writing, and email is normally accepted.
Do I have to pay for the rest of my contract if I move away?
Not always. If a relocation clause applies, or the move makes the gym unreasonable to use, you may be able to leave without paying the balance. The CMA considers terms that force you to keep paying for a gym you can no longer realistically use to be potentially unfair under the Consumer Rights Act 2015.
Can I cancel a no-contract gym like PureGym or The Gym Group?
Yes. No-contract, pay-monthly memberships have no minimum term, so you can cancel in the app or online — usually with around a month's notice — and stop the direct debit. There's normally no cancellation fee. Terms do change, so check your gym's current cancellation page.
Can I freeze my membership instead of cancelling?
Many gyms offer a freeze for 1–3 months, which is handy if you want to try a new area before committing. Freezing is usually cheaper than paying full price — but if you're leaving the area for good, cancelling is normally the cleaner option.
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